Discovery informs a strategic roadmap
By engaging in an extensive discovery process, a healthcare organization uncovered the root causes of its employee retention and cultural erosion challenges and developed a roadmap for transformational change.
Challenge
Following the pandemic, a multi-location Arizona-based behavioral health organization faced nursing shortages and an increased need for agency-based staffing. The reliance on agency staffing eroded organizational culture, depressed employee engagement, and created inconsistencies in patient care and standards.
Strategy
Because the organization needed to clearly understand the root cause of their employee retention and culture erosion issues, the BusinessWhys team embarked on a discovery process encompassing all departments and personnel at all levels of the organization.
During the project, BusinessWhys:
Mapped the "patient journey”
Interviewed individuals throughout the organization
Participated in "ride-along" and observational visits
Reviewed existing documentation
Documented, analyzed, and validated findings
Proposed a strategic balanced scorecard for prioritization
Presented Strategic Roadmap to Success to stakeholders, including executive leadership and the Board of Directors
During the project, BusinessWhys:
ADDITIONAL CASE STUDIES
The Impact
The behavioral health organization's leadership team gained insights into critical areas of concern and was able to prioritize initiatives based on the organization's strategic objectives. The findings and recommendations within the Strategic Roadmap to Success helped them start tackling opportunities and turn what had been challenges into strengths.
